Frequently Asked Questions

How long will it take to process my order?

We have a limited number of orders that can be processed at a time, so please allow 2-3 weeks to prepare your order. Contact us for rush orders and we will try to accommodate as our schedule allows. Custom orders that require detailed design work, and/or specialty shaped cutters we don't have on hand may take longer. A rush fee may apply.

 

How are the cookies packaged?

All cookies will be heat or twist-tie sealed to maintain quality and freshness unless otherwise requested. Mini or small cookies may have several cookies sealed per package. Cookies will be placed in a gift box or basket along with filler. Cookies may be individually wrapped in a gift bag with a bow, twine, or other adornments for an additional charge.

How long do they stay fresh/Can they be frozen?

Individually sealed cookies will stay fresh for 3-4 weeks. Heat-sealed or ziplocked cookies may be frozen and defrosted for up to 6 months. Cookies must be fully defrosted before opening packing or frosting damage may occur.

 

What size are your cookies?

In general our standard cookies are approximately 4″ in. Additional cookie sizes may be accommodated as requested and priced accordingly.

 

What determines cookie pricing?

As a guideline, most custom decorated sugar cookies start at $60 per dozen with a minimum of (1) dozen for a custom order. Why do my cookie prices start at $60? I prefer to offer my best and most creative work, not the fastest and simplest. My goal is quality in flavor and style. The breakdown is $5 on average per cookie, which is a great deal for hand made/hand painted work. Please contact us to receive a custom quote based on your specific quantity and design preferences.

Where are you located? Do you offer shipping or delivery?

All cookie pick-ups are from my home located in East Mesa, Arizona (Ellsworth and Ray). Local deliveries may be accommodated with an additional fee. We cannot ship orders outside the state of Arizona due to cottage law restrictions, but if you know someone in Arizona who can pick up your order, they are welcome to ship anywhere.

Do you offer discounts for larger orders?

We do not offer discounts on custom decorated sugar cookies. Each cookie is a literal work of art and requires time to complete.

Do you offer allergy friendly options?

Gluten-free may be accommodated time permitting for an additional charge, but we are not a certified gluten-free kitchen. Almond extract may be omitted from the recipe upon request, but we are not an allergen-free kitchen.

© 2021 Sugar Vibes Bakery

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